Care Tips

Candle Care:

 

Fragrance performance:

If your candle is not releasing a strong fragrance:

 

Soot issues:

 If you are experiencing excess soot from your candle:

*If you are experiencing excess soot and these suggestions are not working, discontinue use and contact us. 

 

Cracked candle:

To avoid a crack in your candle:

*Discontinue use if wick clips are exposed or if there is only ¼’’ of wax left in your candle vessel.

 

Tunneling:

Tunneling is more apparent in the initial burn of the candle. Please burn your candle 2-3 times and make sure each burn time is in increments of 3-4 hours to allow wax to pool around the edges of the candle.

If tunneling is still apparent, proceed to burn in 3-4 increments until candle self-corrects.

 

Wick issues or self-extinguishing flame:

 If flame is self-extinguishing, please wait until wick is cool then loosen the wick fibers by twisting the wick with your fingers and relight.

Blow out the candle and ensure the wicks are completely extinguished. Use a paper towel to absorb some of the wax near the wicks of the candle. Safely dispose of the paper towel and ensure no debris is left in the wax. Relight your candle and note if the candle begins burning properly.

Please contact us if you have tried these suggestions and your candle will still not remain lit.